Terms and Conditions

These terms and conditions apply to the use of this website. By accessing this website and/or placing an order you agree to be bound by the terms and conditions set out below.

If you do not agree to these terms and conditions we respectfully ask that you please do not use or access this website.

Before you place an order, if you have any questions relating to these terms and conditions please contact us by email at hej@skandinavisk.com leaving your contact details. We promise to respond within 24 business hours.

 

Delivery

Your order will be dispatched within 24 business hours from payment being cleared unless otherwise agreed. If an item is momentarily out of stock and delivery times a little longer we will inform you via email. Delivery charges are applied if the order is below €99.

 

Returns policy

We very much hope you will enjoy our products, but we will exchange or refund any product you are not happy with – provided it has not been used, is returned in its original condition within 14 days of receipt together with a note explaining the reason for the return. Please ask for proof of postage from the post office for your returned item as we cannot be held responsible for anything that gets lost or damaged in transit.

If an item you have received is damaged please inform us within 24 hours of delivery at hej@skandinavisk.com to arrange for a replacement to be sent. In the case of damaged or faulty goods, we will reimburse you in full (the cost of the product, outbound and return postage). In the case of non-faulty goods we will reimburse you for the product only. Please ensure that these are returned unused and in their original condition (including packaging). If we find that the product has not been returned to us in a fully resaleable condition, we reserve the right to refuse a refund on it, or deduct up to 20% of the original selling price from the refund amount. In the case of international returns, please send to Skandinavisk SR ApS, Ny Vestergade 7B, 1471 Copenhagen K, Denmark. These conditions do not affect your statutory rights.

 

Payments

Payments are processed through Quickpay, a secure and trusted online payment processor. All major debit and credit cards are accepted including Dankort, Visa, MasterCard, American Express, Maestro, Delta, Forbrugsforeningen, JCB and Diners. For details regarding our payment partner please visit: www.quickpay.net. We also accept payments via Paypal.

 

VAT

Retail prices on the website are inclusive of Danish VAT for EU countries and exclude VAT for non-EU countries.

 

Copyright

The contents of these pages (including pictures, designs, logos, photographs, text written and other materials) are the copyright trademark of Skandinavisk SR ApS (Copenhagen) or its content and technology providers or their respective owners. ALL RIGHTS RESERVED.

 

Special Requests and Customer Care

If you have a special request, require further information about our products, or need advice about your order please email us at hej@skandinavisk.com. We would love to hear from you!

Velkommen Välkommen Tervetuloa

From the US or Canada?
Please visit skandinavisk-usa.com to order.